Refund policy

At Gringo Roasters, we are committed to ensuring customer satisfaction. Our refund policy is designed to address issues promptly and fairly while maintaining the highest level of service.

1. Customer or Order Errors

If you make an error, such as incorrect order details or address information:

• You will be responsible for the cost of replacement, including shipping.

• To resolve the issue, place a new order and contact us at info@gringoroaster.com We’ll expedite the new order for you.

2. Gringo Roasters Errors

If we make an error (e.g., incorrect grind, wrong label, or similar issues):

• We’ll cover the cost of replacement, including shipping.

• Notify us of the issue via email at [email/contact info], and we’ll promptly re-enter and expedite your order to ensure it’s delivered as soon as possible.

3. Third-Party Issues (e.g., Shipping, Theft, or Damage)

If the issue stems from shipping delays, theft, damage during transit, or a delivery marked as complete but not received:

• You may file a claim with the shipping carrier. Alternatively, you can choose to replace the order at your discretion.

• In such cases, we will split the costs of the total order 50/50.

• Place a new order, email us the order number and details, and we will refund the coffee portion of the order while expediting its delivery.

Important Notes

• No Returns: We do not accept returns for coffee due to the perishable nature of the product. Any returned product will be discarded.

• Resolving Issues: If a replacement is needed, the process is as follows:

1. Create a new order in your account and mark it as paid.

2. Email us the order number along with details of the issue.

3. We’ll process the replacement, expedite shipping, and notify you once it’s shipped.